Delivery and Returns

1. Order Processing
Orders are typically processed within 1-2 business days. During peak seasons and promotions, processing may take 3-5 business days. You will receive a confirmation email once your order ships.

2. Shipping Methods
We offer various shipping options:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day
    Available methods vary by destination.

3. Shipping Rates
Shipping costs are calculated based on:

  • Order weight and dimensions
  • Delivery destination
  • Selected shipping method
    Free standard shipping on orders over $100.

4. Domestic Shipping
We ship to all 50 states and US territories:

  • Standard: 3-7 business days
  • Express: 2-3 business days
  • Overnight: Next business day
    Processing time additional to transit time.

5. International Shipping
We ship to select countries worldwide:

  • Delivery times vary by destination
  • Customs fees and import taxes may apply
  • Additional processing time for international orders

6. Order Tracking
All orders receive tracking numbers:

  • Sent via email when order ships
  • Track through our website
  • Allow 24 hours for tracking activation

7. Shipping Confirmation
You will receive:

  • Order confirmation immediately
  • Shipping confirmation with tracking
  • Delivery notification when available

8. Delivery Issues
Common delivery issues include:

  • Incorrect address
  • Weather delays
  • Customs holds
  • Carrier delays

9. Address Accuracy
Ensure your address is:

  • Complete and accurate
  • Including apartment numbers
  • With correct postal codes
    We cannot redirect packages once shipped.

10. Signature Requirements
Signature required for:

  • Orders over $500
  • High-value items
  • Certain destinations
    Specify delivery instructions at checkout.

11. Undeliverable Packages
Packages may be undeliverable due to:

  • Incorrect address
  • Failed delivery attempts
  • Customs issues
    Returned packages may incur additional fees.

12. Holiday Shipping
Holiday shipping considerations:

  • Extended processing times
  • Earlier order deadlines
  • Carrier schedule changes
    Check website for holiday deadlines.

13. Multiple Item Orders
Items may ship:

  • From different locations
  • In separate packages
  • On different dates
    No additional shipping charges for multiple packages.

14. Shipping Restrictions
Some restrictions apply to:

  • Hazardous materials
  • Perishable items
  • Certain international destinations
    Check product pages for details.

15. Delivery Timeframes
Delivery timeframes:

  • Are estimates only
  • Exclude weekends/holidays
  • May vary by carrier
    Not guaranteed unless specified.

16. Rural Delivery
Rural delivery considerations:

  • Additional transit time
  • Limited service areas
  • Possible surcharges
    Check with carriers for specific areas.

17. Package Insurance
All packages include:

  • Basic carrier insurance
  • Additional insurance available
  • Claims must filed promptly

18. Order Changes
Order modifications:

  • Address changes within 24 hours
  • Item additions before processing
  • Cancellations before shipping
    Contact customer service immediately.

19. Shipping Carriers
We work with major carriers:

  • UPS
  • FedEx
  • USPS
  • DHL internationally
    Carrier chosen at our discretion.

20. Returns Policy
We accept returns within 30 days of purchase. Items must be unworn and in original condition with all tags attached. Proof of purchase is required for all returns.