Returns & Exchanges – Trusted Apparels

At Trusted Apparels, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns process. Please read the guidelines below carefully to ensure a smooth return or exchange.

1. Our Returns Policy

  • You may return items purchased from trusted-apparels.com within 30 days of receiving your order.
  • Products must be in their original condition, unworn, unwashed, and with all labels and tags attached.
  • For hygiene reasons, certain items such as underwear or earrings cannot be returned unless faulty.
  • Gift cards are non-refundable.

2. How to Make a Return

  1. Log in to your account on trusted-apparels.com and select the order you wish to return.
  2. Choose the item(s) you want to return and indicate the reason for the return.
  3. Follow the steps provided to generate your return label (if applicable).
  4. Pack the item(s) securely in the original packaging or a suitable alternative.
  5. Attach the return label clearly to the outside of your parcel.

Please make sure you keep proof of postage until your return has been processed.

3. Exchanges

If you would like to exchange an item for a different size or color, please indicate your preference when submitting the return request. Exchanges are subject to stock availability. If the requested product is unavailable, we will issue a refund instead.

4. Refunds

  • Refunds will be processed once your return has been received and inspected.
  • Approved refunds will be made to the original payment method used at checkout.
  • Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please request a return through your account on trusted-apparels.com and indicate the issue clearly. We will provide a replacement or refund as appropriate.

6. International Returns

For customers outside the UK, international returns are accepted. Please note that return shipping costs and customs charges (if applicable) are the responsibility of the customer, unless the item is faulty or incorrect.

7. Important Notes

  • Items returned outside of the 30-day window may not be accepted.
  • We recommend using a tracked postal service to ensure your parcel reaches us safely.
  • Returns that do not meet the conditions outlined above may be refused and sent back to the customer.

8. Updates to This Policy

Trusted Apparels reserves the right to amend this Returns & Exchanges Policy from time to time. The most up-to-date version will always be available on trusted-apparels.com.

Final Statement

We strive to make returns and exchanges as easy as possible because your satisfaction matters to us. Shop confidently at trusted-apparels.com, knowing that if something doesn’t work out, we’re here to help.